DELIVERY, RETURNS & TRACKING

GENERAL INFORMATION

Orders will be processed and shipping during standard working hours (0830 – 1700 UTC) Monday to Friday (excluding Bank Holidays)
On rare occasions, your order may be handled and/or processed on a Saturday. However, we are unable to ship items on weekends, therefore any orders dealt with on the weekend will be send out the next following working day.

The cut-off point for orders to be shipped the same day is 14:00 – please contact us to confirm stock levels before placing your order
Any orders placed after the cut-off will ship the next working day assuming all parts are in stock and ready for dispatch.

All orders:

• must be paid for in full before any goods are dispatched
• require a signature upon delivery. Please ensure delivery can be made to an address where someone will be available to sign for the delivery
• are packaged with great care, ensuring your order and the contents it contains, makes it safely through the delivery network

Please see below further information on key features and benefits of using Hydraulic Megastore delivery methods. If you are unable to find information to answer any questions you may have, contact us today on 01472 255928 or email hello@hydraulicmegastore.com

PLEASE NOTE | IMPORTANT DELIVERY INFORMATOIN REGARDING NEXT DAY AND TIMED DELIVERIES

If your order is urgent and you need delivery to be guaranteed for a certain day or time please contact us as soon as possible. Our email is hello@hydraulicmegastore.com or you can call us on 01472 255928 for quicker turn around.

We do not currently hold stock of every item shown on our website, we advise to contact us first to discuss stock levels and to avoid disappointment. We work extremely close to top quality suppliers in all industries, which results in a positive outcome of at times can send out your order from their warehouse – further information on how this works would be discussed amongst your conversation with us.

If there are any items on your order that are currently out of stock with a long lead time, a member of our sales team will also contat you and let you know the expected delivery date(s).

UNITED KINGDOM DELIVERY

There are a range of delivery services available to customers in the UK, in which some are not listed below. Therefore if you require specific delivery information or a particular service, please contact us to discuss your requirements . Certain postcodes in the UK are eligible for next day delivery, please see the Parcel Force extended delivery times for UK zones information on their website.
All packages shipped with Parcel Force must weigh less than 30kg, if you have any single item weighing more than 30 kg then we would tend to use an alternative service.

Product ranges excluded from our free delivery service include but are not limited to:

• steel & stainless steel tubing
• any type of oil or lubrication product
• hydraulic oil tanks
• industrial hose
• electric motors
• hydraulic hose, over a certain weight threshold

This information serves as a guide only and isn’t an exhaustive list.

Collection – All customers are welcome to have their order collected by another courier of their choosing, or come to our depot in Grimsby, North East Lincolnshire to collect their order in person. We kindly ask that customers advise us in advance that they’re planning to collect their order so that we can make sure the order is complete before being collected.

WORLDWIDE DELIVERY

European deliveries will be made by either Parcel Force or DHL, the appropriate courier will be selected depending on the size and weight of the order while also taking into account the required delivery speed.

European orders typically take 2 to 3 working days for delivery to be made from date of dispatch.

International orders are sent out using DHL only, and all orders must adhere to their size and weight restrictions on order to be shipped. International delivery speed can vary depending on the delivery address, to find out exactly how long an international delivery would take to your location, please contact us at hello@hydraulicmegastore.com

ORDER TRACKING

If your order is dispatched from our depot in Grimsby, you will receive an email with the tracking number once your order has been shipped.

As mentioned above in red, occasionally we may ship from the product manufacturer / supplier(s) if don’t have stock available at our depot. When this happens it isn’t always possible to provide tracking details through our automated system.

If you can not find your tracking or delivery information for your order, please contact us and we’d be more than happy to help you.

RETURNS

Returns are accepted for most items sold on our website, however, there are certain product lines that cannot be returned, for example, custom made hose assemblies.

If you’ve ordered something in error and would like to return it there will be a handling charge and delivery costs will not be refunded.

If we’ve had to order in an item specifically for your order that we do not stock, the return of that item is subject to our supplier taking the item back from us and will also be subject to a handling charge.

WORKING CLOSELY WITH KEY LOGISTIC EXPERTS

To provide our customers with accurate delivery information, we’ve team up with three of the worlds leading logistics’ experts; DHL, Royal Mail and Parcel Force to make sure that your order arrives with you safely and on time. Our partnership allows us to ship parcels from our head office in Grimsby, United Kingdom, to customers worldwide.

We have tried to simplify our delivery information and shipping terms as much as possible, but should you have any questions, please contact us and we will advise you the most efficient and cost-effective shipping and delivery options available.